FAQ

What is #CreateAtHome?

CREATIVITY CAN’T BE QUARANTINED

Let’s work in new ways to create progress together.

Our Instagram, Twitter and TikTok will showcase emerging creative talent. Select creative work will be commissioned to help tell the Converse story.

Along the way, we will provide access to the best of our community: tools, products and collaborators.

To get involved, share your creativity with #CreateAtHome

What is #CreateAtHome?

Right now, most of us are at home and many are facing unprecedented circumstances as it relates to work. We’ve been so inspired by the creativity that has been shared and want to help that DIY-spirit continue, because we know that no matter the circumstance, creativity can’t be stopped.

#CreateAtHome is the first phase of a new long-term brand campaign, and a new way of Converse working together with our creative, basketball and skateboarding communities to make content for our social channels. Inspired by the adoption of our products around the world and across cultures, we aim to be the canvas of your creative progress.

We’ll do that by showcasing the creativity you share with the #CreateAtHome hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching out to select creators, designers and marketers to work with us on more formal brand projects.

What type of creative work are you commissioning?

We are focused on commissioning brand marketing work across our social platforms: with a focus on Instagram, Twitter and TikTok.

This includes, but is not limited to:

  • Product and lifestyle photography,
  • Video production,
  • Visual design,
  • Conceptual design inspired by Converse products,
  • 3D-animation
  • Graphic design.

Who can submit? Do I have to be a professional creative to offer a submission?

Anyone can submit.

What are the parameters? Are there specific mediums we must create with?

To start engaging with Converse and our creative, basketball and skateboarding communities - there are no parameters on the mediums you create with - just share them with #CreateAtHome and tag Converse. We’re inspired by you, and all the ways you’re creating progress through your work and want to share it with our community.

How do I submit to #CreateAtHome with Converse?

It’s simple, on social you can simply use the #CreateAtHome hashtag and tag @Converse.

I submitted work to #CreateAtHome, when will I be notified on my submission?

Our primary objective is to connect our communities through creativity with #CreateAtHome.

We’re also focused on showcasing the creativity shared to the #CreateAtHome hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching out to select creators, designers and marketers to work with us on more formal brand projects.

For any commissioned brand work, we’ll reach out on the social channel in which you contributed to #CreateAtHome.

What’s the best way to share my work and for it to get noticed by Converse?

It’s simple, on social you can simply use the #CreateAtHome hashtag and tag @Converse.

Do my creations have to use Converse products or the Converse logo?

If you love Converse and you’ve got a product on-hand - we’d love to see how you use it. However, it is not a requirement to start connecting with us and other creatives via #CreateAtHome.

What if I want to submit a product design for Converse to consider?

While we love to see your product concepts and ideas, unfortunately, we do not accept external product designs.

If my work is chosen, how will it be promoted?

We’re focused on showcasing the creativity shared to the #CreateAtHome hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching out to select creators, designers and marketers to work with us on more formal brand projects.

If my work is chosen, will I be commissioned for that design or will I be asked to create something new in the future?

We’re focused on showcasing the creativity shared to the #CreateAtHome hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching out to select creators, designers and marketers to work with us on more formal brand projects.

Those brand projects will be issued a formal brief from Converse.

If my work is chosen, will I be paid for the content that is used?

If your work is chosen to be posted on Converse’s social channels, we will reach out for your approval and provide appropriate credits.

If we reach out with an ask to work with us on a marketing project based on your contribution to #CreateAtHome, all creative work will absolutely be compensated for.

Is this a contest?

No. This is a new way of sharing your creativity with others connected to our brand and a more fluid way of working directly with Converse. It is also a way for us to provide opportunities to support our creative communities.

Are there any other prizes?

We’re focused on showcasing the creativity shared to the #CreateAtHome hashtag on @Converse, @Conversehoops and/or @Converse_Cons, while reaching out to select creators, designers and marketers to work with us on more formal brand projects.

Along the way, we’ll provide access to Converse collaborators and products. You can expect a few surprises when that time comes.

Do I need to be over 18 to participate?

You do not need to be over 18 to create and share to #CreateAtHome.

Who is Online Sneaker Supply Corp. (OSSC)?

All sales, deliveries, and customer support via the converse.ca website are fulfilled by our authorised 3rd party service provider Online Sneaker Supply Corp.

Why does OSSC CONS / OSSC CONVERSE business name appear on my credit card statement?

Online Sneaker Supply Corp. (OSSC) is the supplier and merchant of record for all sales on the website and is responsible for any disputes related to this website and for all matters concerning or related to order, sales, fulfilment, deliveries, returns or refunds.

How can I change my account information?

You can change your account information by clicking on Log In / Sign Up in the top area of our website. Enter your e-mail address and password and your account info will be displayed. You can update your e-mail address, name, password, and shipping information or check your order status.

How long will it take for my package to be delivered?

Shipping generally takes from 3 to 10 business days, depending on location of delivery.

How do I cancel or change an order?

We want you to enjoy your products ordered from converse.ca as soon as possible. Therefore, once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Should you choose to return your order for any reason, please consult our Order / Return section.

What product can I purchase on converse.ca?

Only products that are listed in our online store are available to be purchased through converse.ca. We regret that we cannot accept orders for any product that is not listed on converse.ca. Please check back regularly and join our newsletter as we continually add new products to our online store.

How can I verify authentic Converse product?

Converse is aware that there are counterfeit products in the market and is working to eliminate the problem. If the product was not purchased directly from Converse or an authorized Converse retailer, Converse cannot address specific questions about the product's authenticity. If you believe you purchased counterfeit or unauthentic Converse product, please contact and resolve your issue with the seller.

Note: Claims initiated through Converse will not be accepted if the product is deemed to be counterfeit. Purchasing products from unauthorized retailers, unauthorized websites or auction websites is done at your own risk. Be cautious of websites that offer substantial discounts, early product releases, or products that are sold out elsewhere.

Can I get a quote on Vintage Converse sneakers?

Unfortunately, we cannot quote a price for a collector's value of any vintage Converse sneakers as their value may vary from person to person.

Why can't I find a color or style that I found before on converse.ca?

Throughout the year, converse.ca offers a wide array of colors and styles. You may have noticed our colors and styles change frequently, as we do our best to offer what we feel our customers desire. Although some of our products are seasonal, we may offer them again at another point in the year.

What is Converse Made By You?

The Converse "Made by You" campaign is a celebration of our consumers who have been expressing themselves and their creativity in Chuck Taylor All Star sneakers for over the last 100 years.

The campaign features hundreds of Chuck Taylor All Star sneakers gathered from around the globe, each one having started as a blank canvas but ultimately becoming a unique representation of its owner. The sneaker portraits showcase the endless diversity and self-expression of creative individuals past and present who choose to wear Converse - from musicians and artists, skaters to fashionistas, the known to the unknown.

However worn, customized, modified or pristine, the portraits demonstrate the vast potential of an ultimate blank canvas. They are proof that Converse is made by you.

How do I clean Converse sneakers?

For best results, clean your Converse sneakers immediately after exposing them to dirt.

Caution: When attempting to clean your Converse sneakers, please test the cleaning process on a section of the sneaker which is not visible, such as the outer edges of the tongue. This is to ensure that the mild soap used does not affect the color or material.

HOW TO CLEAN CANVAS SNEAKERS

  1. Remove excess dirt first to clean the outsole.
  2. Mix lukewarm water and a small amount of mild soap.
  3. Use a damp cloth, rub sneaker gently with lukewarm water and mild soap to clean affected areas.
  4. Air dry the shoes at room temperature.

Do not machine wash or dry.

HOW TO CLEAN LEATHER/SYNTHETIC SNEAKERS

  1. Remove excess dirt first to clean the outsole.
  2. Mix lukewarm water and a small amount of mild soap.
  3. Use a damp cloth, rub sneaker gently with lukewarm water and mild soap to clean affected areas.
  4. Air dry the shoes at room temperature.

Do not machine wash or dry.

HOW TO CLEAN SUEDE SNEAKERS

  • Brush away dirt with a suede brush, when dry.Do not use water. Do not machine dry.

Do not machine wash or dry.

HOW TO DRY SNEAKERS

  1. Dry at room temperature.
  2. Stuff with paper to help maintain the shape.
  3. Occasionally change paper throughout the drying process.
  4. To prolong sneaker life, do not apply direct heat.

Do not machine wash or dry.

How do Gift Cards work ?

  • Gift Cards purchased online can only be redeemed on converse.ca.
  • Gift Cards are not redeemable at any retail location or other websites.
  • Gift Card sales are final and cannot be refunded or redeemed for cash.
  • When returning merchandise that was purchased online using a Gift Card, the original gift card will be credited its respective amount.
  • Gift Cards cannot be replaced if lost or stolen.
  • Gift Cards currency is in Canadian Dollars.
  • Gift Cards cannot be used to purchase another virtual gift card.
  • To check your Gift Card balance, please login to your account.